Terms & Conditions

Confirmation and payment

If booking more than 8 weeks before arrival, please confirm your booking by sending a deposit payment of 250 Euros or pounds . Prices are quoted in Euros, if you wish to pay in Stirling we use the current exchange rate.

Please send cheques to:
Carl Smith
30 Bruton Place
Mayfair
London WIJ 6NL

Cheques to be made payable to CS and PA Smith, alternatively, you can transfer the amount directly into our bank account, details of which we will supply.

We will confirm your booking by email or in writing, providing a receipt for the amount paid. At this stage, a contract exists between you, the client, and ourselves, the owners of Chalet Peter. The ‘client’ is the lead name on the booking form. As such, the client is responsible for the final payment and communication of the terms and conditions to other adults in the party.

Cancellation policy

Cancellation must be made in writing and the following charges will apply:
Once you have paid the deposit it is non refundable
If you cancel less that 28 days before arrival the full weeks rent will be charged
If we have to cancel your holiday due to unforeseen circumstances we will provide a full and prompt refund.

Arrival

Keys are collected from our partners who look after the house and guests. They are called Home Office (very friendly and helpful). Home Office are based in nearby Shutdorf /Zell am See. We will send you a map and the address of Home Office at least 2 weeks before your arrival. Keys can be collected between 02.00 pm and 06.00pm. If you are arriving outside of these times please let Home Office know and they will arrange to meet you. Their telephone number is 0043 6542 53440.
Home Office representatives will give you tourist information and help you to complete your tourist guest cards when you arrive, the cost of this is 1.2 Euros per person for guests over 15 years. You will be asked to leave a deposit of 300 Euros which will be returned to you on departure less any damage.
Home Office will visit you within the first 2 days to make sure that you that everything is in order.

Departure

The security deposit will be returned at 10.00 am on the day of departure directly at Chalet Peter. In the case of an early departure, you will be asked to leave your bank details (IBAN & BIC) and the money will be transferred to your account.

House rules

Chalet Peter is non smoking.
Please keep noise to a minimum after 10.30pm because our neighbours are lovely friendly people and we’d like them to stay that way!
Please park any vehicles outside Chalet Peter.
The Austrians are environmentally aware, please abide by the recycling system that will be explained to you on arrival.
As the house has under floor heating, providing warmth for your feet, it would be appreciated if outdoor shoes could be removed when entering the house. This will prevent scratches and scuffs to the wooden floors. It’s another Austrian custom!
If you light the fire to the Austrian oven, be certain not to close the door until the flames die down, otherwise it might explode!

Transfers and transportation

Clients are responsible for making their own arrangements for travel and transfer but we can help with the transfer if asked.
The chalet is 10 minutes drive from the Arrietbahn lift station at Zell am See.
Although you can leave your skis and boots in a locker at the lift station and get the ski bus, which stops on the main road below the chalet it is about a 300metre walk.
A taxi to the lift will cost around 12 euros.
It is not essential to hire a car (or people carrier for a large group) but it is advisable, especially if you pick it up from Salzburg airport. You will then have your transfer to the Chalet sorted, transport to all of the many ski areas as well as to the local supermarkets and shops. Useful on a self catering holiday.

Insurance

We cannot accept liability for injury, accident or death whilst holidaying in Austria and staying at Chalet Peter.
It is advisable to obtain an E111 form prior to departure or EU reciprocal medical care.
Do check your holiday insurance for skiing including off piste.